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Use Case

AI Support Agent for Shopify

Answers FAQs, tracks orders and processes returns or exchanges.

Shopify
Zendesk
GGmail
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Pain Points

  • High volume of repetitive inquiries
  • Manual returns and exchange handling
  • Limited support availability

Opportunity

Automate 24/7 to cut workload and lift CSAT.

How AI can help?

The AI agent resolves order status, returns, and FAQs; escalates edge cases to humans.

It can: Order status and delivery ETA; Return/exchange initiation; Product Q&A.

  • Shopify syncOrders, customers, inventory, returns.
  • Warm transferHuman handoff with transcript.
  • AnalyticsTopics, CSAT, automation rate.

How it works

Step 1

Customer calls or messages.

Step 2

AI verifies and fetches order details.

Step 3

Resolves or initiates return and confirms.

Fast setup, iterative rollout
Step 4

Escalates if needed and logs in CRM.

Voice experience

  • Latency target: <300–500 ms turn-taking.
  • Barge‑in (interruption) and voicemail detection supported.
  • Confirmations/rephrasing for critical steps (e.g., dates, amounts).
  • Accents and languages configurable; speech rate and tone control.

Results & Benefits

  • Less workload

    -60%

    -60% manual workload

  • Recover revenue

    +20%

    +20% cart recovery

  • Higher CSAT

    +25%

    +25% CSAT (24/7)

Figures are indicative “up to” ranges depending on scope, timeline and volume. Methodology available on request.

Integrations

Shopify
Zendesk
GGmail

Personalization

  • Policies and tone
  • Language support

Common setups by vertical: scheduling (Cal.com / Google / Outlook), support (Zendesk / Intercom / HelpScout), workflow glue (Make / Zapier).

Security & Compliance

  • GDPR (EU), TCPA / Do‑Not‑Call (US/CA), SMS consent management and opt‑out.
  • Encryption in transit and at rest; configurable retention; PII redaction.
  • Region hosting options (EU / US); audit logs; role‑based access (RBAC).
GDPR logoGDPRTCPA logoTCPADNC logoDNCRBAC logoRBACPII logoPIIEU logoEUUS logoUS

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FAQ

Questions?

We got the answers

Short answers that cover process, timelines and integration. Still unsure? Book a quick call.

We target sub‑300–500 ms turn‑taking for natural conversations. Barge‑in (user interruption) and voicemail detection are supported to keep flows snappy.

Multiple languages and accents are supported. We can tune speaking rate, prosody and tone to match your brand, with male/female and regional variants.

We design for high availability with monitoring and alerting. Availability commitments are available on paid tiers; details on request.

Typically 5–10 business days after we receive access and assets (onboarding, integrations, flow tuning, QA, launch). Faster for standard stacks.

Yes. We customize prompts, policies and voice settings (pace, politeness, formality). We provide samples and iterate until it feels right.

We respect TCPA/Do‑Not‑Call and support consent capture, opt‑in/opt‑out keywords, and suppression lists per campaign and region.

Encryption in transit/at rest, configurable retention, PII redaction, audit logs and RBAC. EU/US regional hosting available. A DPA can be signed.