Legal terms

Registered Company

NOVAMIND SOLUTIONS LTD

Registered Address

Service Description

We provide AI agents to contact, qualify, and schedule meetings with leads across channels (voice, SMS, email, chat). Integrations may include CRM and calendar systems to automate handoffs and bookings.

Acceptable Use

• No unlawful, misleading, or deceptive usage.
• No unsolicited bulk messaging that violates applicable anti-spam laws (e.g., PECR, CAN-SPAM).
• Do not abuse telephony or messaging APIs (e.g., snowshoeing, spoofing caller ID).
• Respect consumer privacy preferences and opt-out requests.

Data and Privacy

We process lead and customer data to deliver the service (e.g., contact details, conversation records, booking information). We implement reasonable technical and organizational measures appropriate to the risk. If you require a DPA, please contact us.

Where we act as a processor on your behalf, you (the controller) are responsible for having a lawful basis for processing personal data and for providing any required notices to data subjects.

Cookies and Tracking

Our website may use essential cookies and limited analytics to improve performance. You can manage preferences via your browser settings. For in-product communications, we minimize identifiers to what is necessary.

Payments, Subscriptions, Cancellations

• Plans may be subscription-based or project-based. Fees are due in advance unless agreed otherwise.
• Subscriptions renew automatically unless canceled before the renewal date.
• Cancellation stops future renewals; payments already collected for the current term are non-refundable unless required by law.

Third-Party Integrations

We may connect to third-party systems (e.g., CRM, calendaring, telephony). Your use of such integrations is subject to the third parties’ terms and policies. We are not responsible for downtime or data handling by third parties.

AI Output Disclaimer

AI-generated content may be inaccurate or incomplete. You remain responsible for verifying critical information and for ensuring that AI communications comply with your regulatory and brand requirements.

Intellectual Property

All platform IP, including models, prompts, and tooling, remains our property or that of our licensors. You retain rights to your content and data. We grant you a limited, non-exclusive license to use the service during your subscription term.

Liability and Warranties

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we exclude liability for indirect or consequential losses. Our total liability is limited to the fees paid by you for the service in the 12 months preceding the claim.

Service Availability

We aim for high availability but do not guarantee that the service will be uninterrupted or error-free. Maintenance windows and third-party outages may impact availability.

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any applicable consumer protection laws.

Contact

For legal or privacy inquiries, please contact us using the methods provided on this website. We aim to respond within a reasonable timeframe.